Non-attendance:
In the event of non-attendance or arriving late it is not possible to provide alternative studio time, or for a class to be rescheduled. Classes are at fixed times to cover the cost of tuition. We run at full capacity, so it is not possible to swap classes or use the studio outside of the allotted class times to ‘catch up’.
Refunds:
Classes and workshops must be paid in full at the time of booking/confirmation. Please ensure you can attend the class before paying the fee as rescheduling/cancellations can only be considered if there is at least 2 weeks’ notice. In most cases, we will be unable to offer a refund unless there is a significant waiting list and we are able to fill the place/s. Any such refund would not include the admin fee of £3 for adult classes, or £1.50 for under 18’s and family workshops.
As a charity and a community pottery, our fees are kept as accessible and affordable as possible but we need to maintain full attendance in all classes.
Clay / glaze / firing costs:
For adult termly students, a small levy is placed on all pots before they go into the kilns. This is to ensure they are wanted and to minimise any waste of electrical energy.
Collecting work:
Taster sessions/Intensive Throwing Course: Your work will be ready to pick up approx. 4-5 weeks after the end of the class/course. We ask that you then collect your work within 8 weeks of this date. We cannot guarantee that work won’t be damaged in the kiln or not survive a firing. Any work remaining in the studio after the above cut off times may be thrown out.
Disabilities
If you have a disability, please let us know before you arrive to the first class. We can accommodate many disabilities but it’s always good to know in advance so that we can be fully prepared. Unfortunately, we are not wheelchair accessible; the space is in an old chapel with stepped access and limited space for wheelchair manoeuvrability.
Health & Safety
It is important that everyone respects all Health & Safety regulations, signage, Clapham Pottery staff and local residents.
Main points:
- Clapham Pottery cannot be held responsible for any injuries caused through the misuse of the studio or equipment.
- Age restrictions are applicable to all classes and specified on the booking.
- By booking a discounted 67 + discounted ticket on the 10 week Adult courses, the student
must be aged over 67 years old. - Please familiarise yourself with our evacuation procedure.
- If you are unsure of anything regarding Health & Safety, please ask your tutor.
- Clapham Pottery is not responsible for any damage caused to work and is not responsible for any work, belongings or money going missing or getting stolen.
We reserve the right to suspend or cancel any person from a course if any of the above points are not respected.
Donations:
GENERAL DATA PROTECTION REGULATION
When you register as a student at Clapham Pottery, we will keep a record of your personal details for as long as you remain a student. When you are no longer a student at Clapham Pottery your details will be destroyed. We will never pass your details onto a third party.
PRIVACY POLICY
Maintaining Data Privacy and Data Protection is a priority for Clapham Pottery Ltd. This Privacy Policy sets out the legal basis on which any personal data that we collect from you, or that you provide to us, will be processed by us. Please read this Privacy Policy carefully to understand our views and practices regarding your Personal Data and how we will treat it.
What personal information is held?
We may collect and process the following data from you:
- Information you consent to provide that is required to carry out our obligations arising from any contracts entered between you and us, or potential contracts that may be in liaison between you and us.
- Information that you consent to provide by filling in forms on our website, or as part of any direct marketing or sales activities. This includes and is not limited to personal information about you such as your name, telephone contact number, geographical address/location, email address and interests. Note: Clear consent information is supplied at point of collection to provide information on the use of data; and a record of the consent is taken at point of collection.
- If you contact us by telephone or in writing, we may keep a copy of your correspondence or communication.
- Details of your visits to our website and the resources that you access.
If you have provided us with the personal data of another person, there is a clear requirement imposed by Clapham Pottery Ltd for you to confirm that he/she/they consents to the processing of his/her/their personal data and that you have informed him/her/them of our identity as a Data Controller and the nature of the processing taking place. Records will be retained as evidence of this consent.
How will we use the information we hold about you?
We use information held about you in the following ways:
Performance of a contract – We use information held about you to carry out our obligations arising from any contracts entered into between you and us, and to notify you about changes to our services.
Legitimate Interests – We may use information held about you to provide you with information, products, and/or services that you request from us or which we feel may interest you if relevant to the products or services currently being supplied as part of a contract with Clapham Pottery Ltd, or in relation to a previous contract with Clapham Pottery Ltd whereby you are happy to continue to receive such information.
Consent (Direct Marketing) – We use information held about you to provide you with information on products and/or services that you request from us, or which we feel may interest you where you have consented to be contacted for such purposes. Where consent has been provided to Clapham Pottery Ltd, it is a recognised right of the Data Subject that this consent can also be withdrawn. Should you wish to withdraw consent, please email administrator@claphampottery.co.uk, or by writing to 4a Rectory Grove, Clapham, London, SW4 0DZ.
Consent (Website) – to ensure that content from our Website is presented in the most effective manner for you and your device. We will not share your data with third parties for other marketing purposes unless we have your expressed consent to do so.
Changes to our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted to this page on our website.
Your rights relating to Personal Data
You have the right to ask us to cease processing your personal data for marketing purposes. We will seek consent (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your data to any third party for such purposes. You can also exercise your right to prevent such processing by contacting us at administrator@claphampottery.co.uk
GDPR gives you the right to access information held about you. Your right of access can be exercised at any time. Clapham Pottery Ltd operates both a Data Subjects Rights procedure and a Subject Access Rights Procedure to ensure that all rights exercised by data subjects relating to personal data are managed appropriately.
Retention of your information
We take appropriate measures to ensure that any information collected from you is kept secure.
If any of your personal data changes, or if you have any questions about how we use data which relates to you, please contact us by email at administrator@claphampottery.co.uk. We normally update your personal data within seven (7) working days of any new or updated personal data being provided to us, to ensure that the personal data we hold about you is as accurate and up to date as possible.
Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, strategic partner(s) or strategic sponsor(s) our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006.
As part of our GDPR compliance obligations, we are duty bound to check when personal data may be shared with third parties to ensure that they apply the same or greater controls in terms of data protection. The use of non-disclosure agreements form part of our third-party data sharing controls.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
- If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about our customers will be one of the transferred assets; or
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply other agreements; or
- To protect the rights, property or safety of Clapham Pottery Ltd, our customers or others.